Refund Policy
Last updated: June 30, 2026
All Sales Are Final — No Refunds
Challenge entry fees are strictly non-refundable once purchased. Please read all challenge details carefully before completing your purchase.
1. No Refund Policy
LiquidXChallenges operates a strict no-refund policy on all challenge entry fees. Once a purchase is completed, the entry fee is non-refundable under any circumstances, including but not limited to:
- Change of mind after purchase
- Failure to meet the challenge objectives
- Disqualification due to rule violations
- Technical difficulties on the user's end
- Inactivity or unused challenge access
2. Why We Do Not Offer Refunds
Upon completing a challenge purchase, you are immediately granted access to the trading terminal, leaderboard, and all challenge features. Because access and participation begins immediately, we are unable to offer refunds once access has been provided.
Challenge entry fees also contribute directly to the weekly prize pool, which is distributed to top performers at the conclusion of each tournament. Refunds would undermine the integrity of the prize pool and competitive structure.
3. Challenge Resets
If your challenge account is failed (e.g., by hitting the maximum drawdown or daily loss limit), you have the option to purchase a Challenge Reset at a reduced fee:
- 25K Challenge Reset: $10.99
A reset restores your challenge account to its starting balance and resets your trading history, allowing you to compete again. Reset fees are also non-refundable.
4. Exceptions
In the rare event of a verified platform-side error that directly caused a challenge failure (e.g., a system outage during trading hours that resulted in an erroneous loss), LiquidXChallenges may, at its sole discretion, offer a complimentary reset. This is not a guarantee and will be evaluated on a case-by-case basis.
To report a platform error, please contact us through our Contact page within 48 hours of the incident.
5. Disputes & Chargebacks
Filing a chargeback or payment dispute without first contacting our support team is a violation of these Terms and may result in permanent suspension of your account. We encourage you to contact us directly to resolve any billing concerns.
6. Contact
If you have questions about this policy, please contact us via our Contact page. We aim to respond within 1–2 business days.